FAQs

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20+

years of experience

10K

Available Products

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Frequently Asked Questions

Common Asked Queries

We can provide OEM services according to customer needs, support buyers to build brand packaging, and help customers quickly establish their own brands.

The standard minimum order quantity is one piece, and the specific quantity depends on the product. We are committed to building long-term cooperative relationships with our customers through high-quality products and services.

We offer a variety of payment methods to meet customer needs: Bank Transfer (T/T), Letter of Credit (L/C), Documentary Collection (D/P). For small orders, you can also choose: PayPal, Western Union or MoneyGram (service fee applies).

We work with a number of shipping companies. Shipping costs and delivery times may vary depending on your location. We will always do our best to ensure that our customers’ orders are delivered as quickly as possible.

The order typically arrives within five days.

Normally shipped on the same day. Shipped within 3–4 days on holidays.

The delivery time is 7 to 50 working days (calculated from order confirmation to receipt of deposit). For large orders, shipments can be arranged in batches according to customer needs.

We support a variety of international transportation methods, including sea transportation, air transportation and express delivery (DHL, UPS, FEDEX, etc.).

  • Large: 22.83–23.62 inches — fits a small number of women
  • Medium: 21.65–22.50 inches — fits most women (91% of wigs sold)
  • Small: 20.5–21.25 inches — fits women with smaller heads

We have a number of different sizes available and we can provide custom sizes on request, with comprehensive measurement guides to ensure a precise fit.

Yes. We offer customization options for wigs, allowing you to tailor the color, length, and style to match your preferences perfectly.

The delivery time is 7 to 50 working days (calculated from order confirmation to receipt of deposit). For large orders, shipments can be arranged in batches according to customer needs.

We support a variety of international transportation methods, including sea transportation, air transportation and express delivery (DHL, UPS, FEDEX, etc.).

Lace refers to the so-called skin-colored tulle tips in the forehead area, which are usually found in bangless wigs. It visually blends with the skin and makes the hair roots look as realistic as possible.

Yes, synthetic hair can withstand temperatures up to 160°C. Be careful not to exceed this temperature.

Under normal use, the average lifespan is 6–12 months. Proper care and use can extend the product lifespan.

All our products meet international safety standards to ensure the safety and performance of the products.

  • Fill a bowl/sink with warm water and add a few drops of shampoo
  • Submerge the wig, rinse with clean water
  • Apply conditioner, avoid rubbing
  • Let it air dry naturally on a wig stand
  • Do not comb when wet, avoid styling products

A wig stand or wig form is ideal. Keep in a cool, dry place to prevent tangles and maintain shape.

  • Use specialized products for cleaning
  • Store properly on a wig stand or in a wig box
  • Avoid excessive heat or rough handling

Human Hair:

  • Comb gently before washing
  • Use warm water and mild shampoo
  • Avoid twisting or rubbing
  • Apply conditioner (not on roots), rinse
  • Towel dry and blow dry on wig head

Synthetic Hair:

  • Comb gently before washing
  • Soak in warm water with wig shampoo
  • Rinse from root to end, avoid rubbing
  • Apply conditioner, rinse thoroughly
  • Towel blot and air dry on folding stand

⚠️ Warnings:

  • Avoid heat or open flames
  • Never comb when wet
  • Never dry on foam/wooden head

What We Do?

How we provide hair solutions to various industries

From product customization to after-sales support, Snell delivers end-to-end wig solutions to meet the diverse needs of global clients. Our dedication to quality, craftsmanship, and innovation ensures each wig offers natural appearance, comfort, and durability.

Getting Started

Discover how high-quality wigs can elevate your brand offerings with products tailored to the needs of fashion, medical, and theatrical industries.

Customization

Turn your ideas into reality with fully customizable options — from hair type and cap construction to color, length, and texture — designed to fit your market requirements.

Industry Expertise

With over 20 years of manufacturing experience, we provide professional guidance and dependable solutions to clients across salons, retailers, and distributors worldwide.

After-Sales

Enjoy reliable support with our dedicated after-sales service, ensuring consistent quality and long-term customer satisfaction.

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Next Step

1
Analyze Requirements

After receiving your inquiry, we evaluate your specific needs, including styles, specifications, and customization requests.

2
customized and produced

Products are tailored according to your requirements, followed by a streamlined production process.

3
Inspect & Deliver

Each item is carefully inspected before being securely packaged and delivered on schedule.